Online Chat Software with Unlimited Chats and Users
With online chat software with unlimited chats and users, you can chat with your website visitors in real time. Increase your sales and improve customer satisfaction.
4 Simple Reasons Why You Need Online Chat in Your Website Design:
You’ve definitely heard about online chat on your website or maybe you’ve used it yourself. This is done across industries around the world. While the telephone was once the dominant channel for customer contact, online chat is quickly taking its place.
If you’re reading this article, you’re probably wondering if online chat is right for you in your website development. Let us walk you through 4 very simple but important reasons why you need to add online chat to your website and how you can do it.
Why do you need online chat on your website?
1. Live chat is the most popular customer communication channel
Let’s start with the most obvious reason why you need live chat on your website. It’s popularity. Customer service teams can have different goals. But the most universal goal they all share is to make customers happy. Live chats and live chats help you achieve this goal.
79% of customers prefer live chat to any other channel. Live chat also has the highest customer satisfaction rate at 92%, which is impressive. Why?
– Accessible: The vast majority of today’s customers are online and looking for a way to digitally engage with their brands. The online chat widget installed on the website is extremely easy to access and use.
– It is fast: The real effectiveness of online chat is due to its real-time and fast nature. A visitor can go to a company’s site, type in a question, and receive an answer. All of this is done in a matter of seconds. Comparing this method to the telephone method, which involves long wait times and various information transfer factors, it is no wonder that online chat is so popular.
– It allows for multitasking: In online chat, even if the customer has to wait a little, the wait is not boring because customers know that they can do other things while waiting for a response (they can even do other things on their mobile phones).
– It is personal: Although customers do not speak loudly to the operators on the phone. The nature of online chat allows customers to develop a personal connection and use some humor and laughter in conversations.
2. It’s the most cost-effective channel for your business
For many years, phone support has been the traditional form of communication between business owners and customers. However, this channel can be very expensive, both in terms of phone costs and personal costs per hour.
Online chat, on the other hand, is very cost-effective. Even if you use its paid version, it is up to 30% cheaper than the phone. This cheapness is mainly due to the simultaneous chat feature. In online chat, agents can manage multiple chats at the same time. While phone operators can only manage one conversation.
3. It’s an incredibly effective sales tool
Studies consistently show that live chat is an important sales tool. Companies that use it well really reap the benefits. Live chat has been shown to drive 3-5x more conversions and provide high levels of ROI.
These numbers make one thing clear: Live chat is effective at generating leads and sales. Because live chat gives visitors instant access to your support staff and sales team, your team has the perfect opportunity to convert visitors into buyers. Most importantly, stop visitors from leaving before they buy.
Active chat is useful in this case. While your website visitors have the option to click on the chat button to communicate with your representatives, better live chat widgets allow your representatives to reach out to the customer.
Representatives can do this manually; for example, when they see a customer on a review page for too long. However, with sophisticated monitoring and tracking features, live chat platforms can alert representatives to this as well as many other actions.
4. Watch Video: Actively Inviting Visitors to Chat Increases Your Market
The internet is vital for expanding your audience and your online business, and it allows you to expand your reach beyond your local area, but it also comes with challenges. By expanding your borders and going far and wide, and possibly being in a very different country or culture, you need to gain the trust of your customers. The most tried and tested way to achieve this is through communication.
With online chat on your website, customers living anywhere in the world can connect with you and get quick answers from real people. This feature is especially useful for international customers who may be put off by calling you because of expensive call rates.
Online chat can help you expand your market to areas you may never have considered. So if you get a request from someone on the other side of the world, you can give that person the same message and greeting that you would give if someone visited your office or store.